Frequently asked questions

Everything restaurants ask before switching to MenuBeacon — answered directly.

Getting started

Do my guests need to download an app?

No. Guests scan the QR code with their phone camera and the menu opens instantly in their browser. There is nothing to install and no account to create.

Is there a free plan?

Yes, and it is a real plan, not a trial: 3 menus with unlimited items, 20 table QR codes, 5,000 scans per month, item photos, your branding, table ordering, and a live kitchen dashboard — free forever, no credit card.

Can I try MenuBeacon before signing up?

Yes. Click “Live demo” at the top of this site and you are signed straight into a fully set-up demo restaurant — menus, table QR codes, live orders, reservations, and analytics — with nothing to install and no account to create. The demo is shared with other visitors and resets every few hours; guest payments in it are simulated, so nothing is billed or sent anywhere.

How do I get started?

Create a free account, add your restaurant profile, build your menu (or import an existing one), and generate table QR codes from the dashboard. Most restaurants are live in under 15 minutes.

Do I need special hardware?

No. Everything runs in the guest's phone browser and in your dashboard on any laptop, tablet, or phone. Print the QR codes on paper, stickers, or table tents.

Is there a free trial of Pro?

There is no time-limited trial — Free is the free tier and it never expires. Upgrade to Pro whenever you want card payments, loyalty, staff accounts, or AI menu import, and cancel anytime; you drop back to Free with everything intact.

Ordering & payments

Can guests order from their phone?

Yes, on every plan including Free. Guests add items to a cart from the QR menu and the order appears on your live kitchen dashboard in real time.

How do guests pay on the Free plan?

With cash or at the counter. Orders arrive on the kitchen dashboard and your staff mark them paid. Online payments at the table — Apple Pay, Google Pay, or card, with tipping, split bills, and receipts — are part of Pro.

Can guests pay at the table with Apple Pay, Google Pay, or card?

Yes, on Pro ($20/month). Guests pay from their phone — one tap with Apple Pay or Google Pay where their device supports it, or by card — with tipping and split-bill support, powered by Stripe. Money settles to your own Stripe account.

Can guests call a waiter or ask for the bill?

Yes. Every menu on every plan has waiter-call and bill-request buttons that alert your dashboard instantly.

Does MenuBeacon take a cut of my orders?

No. MenuBeacon never takes a percentage of orders or tips. Only standard Stripe processing fees apply if you enable card payments on Pro.

Does the kitchen get a printed ticket?

It can. Pro supports ESC/POS receipt printers alongside the live kitchen dashboard.

Loyalty & engagement

Do you support loyalty cards?

Yes. Pro includes digital stamp cards: set how many stamps earn a reward and guests collect them as they order.

Can I sell gift cards?

Yes, on Pro. Digital gift cards can be sold straight from your menu page and redeemed at the table.

Can I collect guest feedback?

Yes, on every plan. Guests can leave a thumbs-up or thumbs-down on any dish and you see a summary in your dashboard.

Can I take reservations?

Yes, on Pro. Guests book a table from the menu page, optionally with a deposit, and reservations show in your dashboard.

Branding & customization

Can I use my own branding and colors?

Yes, on every plan. Set your logo, primary color, accent color, cover image, and footer text so the menu looks like your restaurant, not a template.

Can I remove the "Powered by MenuBeacon" footer?

Yes, on Pro. Free menus show a small "Powered by MenuBeacon" line; Pro menus and printed QR cards are fully white-label.

Can I design the QR code itself?

Yes, on every plan. The QR designer lets you pick colors, corner styles, and add your logo, and exports print-ready PNG, SVG, and PDF table cards.

Can I use my own domain for the menu?

Yes, on Pro. Serve your menu from a domain you own instead of the MenuBeacon link.

What does the guest menu look like on a phone?

Guests see a fast, mobile-first menu with sections, photos, prices, descriptions, dietary tags, allergen details, and an order button.

Team & analytics

How do I get analytics on my menu scans?

Every plan records scans with time, table, and device and shows totals and trends. Pro adds advanced analytics: heatmaps, peak-hour forecasts, prep reports, and a weekly digest email every Monday.

Can my staff have their own logins?

Yes, on Pro. Invite up to 20 staff members with their own PIN logins to run the kitchen board and orders without full account access.

Can I manage several locations?

Yes, on Pro. Group several restaurants under one account and switch between them from the dashboard.

What data is collected when guests scan?

Scan analytics include an anonymized IP-derived location, browser, device type, referrer, and timestamp. Raw IP addresses are anonymized before storage.

Billing & account

How much does MenuBeacon cost?

MenuBeacon has two plans: Free ($0, forever — digital menus, table ordering, and a kitchen dashboard included) and Pro ($20/month — card, Apple Pay and Google Pay payments, loyalty, reservations, staff accounts, integrations, and white-label). No contracts, no commission on orders, cancel anytime.

What exactly is only in Pro?

Card, Apple Pay & Google Pay at the table, loyalty & gift cards, reservations, staff accounts, multi-location, AI menu import, integrations, and white-label. Everything else — menus, photos, branding, ordering, the kitchen dashboard, cash orders, and basic analytics — is free.

What happens if I cancel Pro?

You drop back to the Free plan: your menus, QR codes, ordering, and kitchen dashboard keep working. Card payments, loyalty, staff logins, and integrations pause, and your data is preserved so you can resume any time.

Is there a contract or commitment?

No. Pro is a monthly subscription you can cancel anytime from your dashboard.

What payment methods do you accept?

Billing is processed by Stripe and supports all major credit and debit cards.

Still have questions?

We reply to every message within 24 hours on business days.

Contact the MenuBeacon team